5 Year Warranty
We offer a 5 year warranty on the following Letterblox parts:-
- Knobs; guaranteed against manufacturing defect
- Exterior and interior steel plates; guaranteed against rusting and failure of welded parts
Return the broken or faulty part to us for a replacement at any time within 5 years of purchase.
Do not return the entire kit, only the faulty part.
We will then despatch the individual part.
Return postage costs will be refunded if a receipt is included and there will be no postage charge for the new part.
Letterblox parts will not be replaced where the following applies:-
- Damage has been caused to the part either deliberately or accidentally
- Where Letterblox has served its purpose and prevented an attack to the property i.e. malicious damage
- Lost parts
How to Return an Item
Please email firstname.lastname@example.org to request a refund and we will assign you a tracking number.
Post your returned item to:-
24 Skipworth Road
Include in your package a signed letter stating the tracking number, the reason for your return and the original receipt.
Merchandise that has been used, damaged or altered will not be accepted for return or exchange unless being returned due to a manufacturing defect.