14 Day Refund
Your item must be in its original and unused condition and is to be returned including all original packaging.
You must return the item within 14 days of your purchase date.
All return postage costs will also be refunded if a receipt is included.
How to Return an Item
Please email firstname.lastname@example.org to request a refund and we will assign you a tracking number.
Post your returned item to:-
24 Skipworth Road
Include in your package a signed letter stating the tracking number, the reason for your return and the original receipt.
Refunds will be issued the same way they were made i.e. credit/debit card, PayPal or by cheque.
Merchandise that has been used, damaged or altered will not be accepted for return or exchange unless being returned due to a manufacturing defect.
For returns under our 5 year warranty please see our warranty page.