Payment Policy

We use Shopify payments as our credit and debit card payment gateway. 

You can also use PayPal.

You are also welcome to pay us by cheque and will be offered the option to pay by 'Money Order' at checkout.

    Credit Card Charges

    Your credit card or PayPal account will be charged immediately when you place your order.

    There are no additional charges payable to Letterblox for using debit or credit cards or PayPal.

    If we are not able to fulfill your order for any reason your credit/debit card or PayPal account will be refunded in full.

    Mailing Address for Cheques

    Please print a copy of your order or download a manual order form (click here) from the website for orders by cheque and include the order form and your cheque payable to Letterblox Limited. Your items will be posted as soon as your cheque has cleared.

    Post to:-

    Letterblox Limited
    24 Skipworth Road
    Binley
    Coventry
    CV3 2XA

    Spare Parts

    As Letterblox will last a long time you may lose some items or need to replace some parts as such we offer a range of spare parts including:-

    • Pairs of knobs in 30mm, 50mm and 70mm sizes
    • Collars
    • Foam gasket
    • Sizing gauge
    • Letterblox magnetic sign
    • Keep and store box
    • Letterbox storage bag

    Please download a manual order form (click here) from the website. Email the form to sales@letterblox.co.uk and we will send you payment instructions or post with a cheque payable to Letterblox limited to:-

    Letterblox Limited
    24 Skipworth Road
    Binley
    Coventry
    CV3 2XA

    Your items will be posted as soon as your cheque or payment has cleared.

    VAT

    There is no VAT charged on Letterblox at present.

    Back Orders

    If on the rare occasion your item is not in stock we will post you the item as soon as it becomes available.

    Account

    When you checkout you can create an account to simplify future order processing. We will only use your details for ordering purposes and if you have selected to receive intermittent updates from us such as details about new products, promotions and other news; you can select not to receive updates from us at checkout.